Make sure that the username and password that you entered is correct. If you are still encountering an issue then should request a "Reset Password" link to be sent to your email. Once you have changed your password, if you are still encountering a problem then please contact us and we will help you gain access to your account once again.

Emails containing password reset links should be in your email inbox within 5 minutes. If you requested a password reset link and after 10-15 minutes still haven't received your email: check your spam or junk folder for your email or request a new link. We can help recover your account if this does not work - send us an email.

We have attempted to add as many titles to our game library as we can and add many every day. We understand that this may still mean a few of your favourite games are missing, if so, you can suggest a game in the "Suggest Game" thread in the "Feedback & Support" section of the forum

Following a game allows you to receive the latest updates regarding that game on your Newsfeed. To follow a game, visit that particular games page and the "Follow Now" button will be located in the games information box.

We remove any Twitch streams that are offline. If you have begun to stream again then you will have to add the video again. We also remove certain videos from time to time if it breaks content rules or if a similar video has been posted twice (same trailer etc.)

Videos can be featured by Elite Gamurs only. To do, visit the "My Content" section of the website. Under each video that you have uploaded will be a button to make that particular video featured.