Epic Games' Apologizes For Missing Inventory Items

Posted Dec 30, 2017 by DarthHazard

After various players reported that some of their inventory items had gone missing on Wednesday, Epic Games have released a statement and apologised for the issue.

The issues arose on Wednesday after the release of their latest build which resulted in "some of you being routed to a bad node during the 12-5 pm window". Players that came across the issue were not able to access their inventory and the game would then "save your new lost state over your old world item inventory" which caused players to permanently lose items in their inventory.

However, a simple rollback was not possible due to only certain players being affected by this issue. But that wasn't the only issue, "Storm Shield storage was also affected for some players" whilst some users who purchased V-Bucks found that they never received the V-Bucks on their account. Epic Games is currently looking into the issues whilst those affected by not getting their V-Bucks have been compensated "with an equal or greater amount of v-bucks on the morning of December 29".

“The initial first pass solution, without a full inventory restoration, just isn’t going to cut it. Since we don’t know how long it may take to restore the whole inventory, we’re granting a much bigger amount into your storage, based (roughly) on time played. We respect your time, effort and dedication to Fortnite and will be running the granting script overnight. This should complete sometime tomorrow morning (12/30 ET). Thank you for being vocal about this on our social channels! We can't get your time back, but we will always do right by you.”

"We are really sorry this happened to you during the holiday season, when all you want to do is sit down and play games. It is our absolute top priority to ensure that this does not happen again and we promise to always make it right to the players if we make a mistake."

Were you affected by the issues? Or were you lucky enough to enjoy Fortnite without any problems?

Founder & developer of this dope gaming platform. 20 year old gamer who loves to waste time chasing noobs on Fortnite, riding with my posse on Red Dead Redemption 2 and travelling across the coast on Crew 2
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